Returns & refunds
Jump to: changed your mind (tell us, send it back, get refunded) · faulty or not as described · how bitcoin refunds work · or email us first.
Changed your mind
Our hats and stuff are standard designs from our range, so they are not personalised items. You can cancel at any time up to 14 days after you receive your order, without giving a reason. Tell us by email within that period, then return the item within 14 days of telling us. We'll refund you within 14 days of receiving the returned item or evidence that you've sent it back, whichever comes first.
Unless we agree otherwise, you pay for the return postage, wherever you are: the UK, the EU, the US or anywhere else. You can try an item on and inspect it. We may reduce your refund if you've handled it more than needed to inspect it, including wearing it beyond trying it on or washing it.
Faulty or not as described
Your rights under the Consumer Rights Act 2015 are unaffected. If an item is faulty, tell us and we'll repair it, replace it or refund you, as the law requires. If it's faulty or not what you ordered, we pay the return postage.
How bitcoin refunds work
Bitcoin payments can't be reversed by a card company, so we send refunds ourselves, over the Lightning Network only: we'll contact you to arrange a Lightning payment request (an invoice from your wallet) for the amount. We don't send refunds to on-chain bitcoin addresses.
Refunds are worth what you paid, in pounds. We refund the pound value of your payment at the time you bought (shown on your order as "≈ £…"), converted to sats at the exchange rate on the day we send the refund. So if bitcoin's price has risen since, you'll get fewer sats; if it has fallen, more. Either way you get back the value you paid. That's the pound figure on your order, wherever you live; the dollar and euro figures are for reference only. If you return the whole order, the refund includes what you paid for delivery. We'll show you the sum before sending it.
Talk to us first
We're a very small shop, so we'd always rather sort things out with you directly. We'll stick to this policy and to your legal rights, and if there's a fairer or simpler way to put something right, we're happy to agree it with you.