Shipping
In the UK: 2–5 working days to make + 3–7 in the post = about 5–12 working days. The delivered prices on our pages (UK, US, EU) include shipping; for anywhere else they show the item before any applicable tax and delivery. Checkout confirms the exact amount, delivery included, for your address. Christmas order-by dates ↓
- Where: almost everywhere. Pick your country at checkout: if it's in the country list there, we ship to it. Outside the UK, US and EU, your country may charge import tax or duty on arrival.
- EU: Your price includes the EU VAT our maker charges us, at your country's rate. We show it as a separate cost.
- Production: each item is embroidered to order, usually within 2–5 working days of your payment confirming.
- From: your order is embroidered at one of our maker's workshops (in the UK, EU, US and elsewhere), usually the one nearest you, subject to availability.
- Delivery: typically 3–7 working days in the UK after dispatch; usually 5–20 working days elsewhere, depending on the destination (our maker's published estimates).
- Import duties: for some destinations, your country may charge import duty or taxes on delivery. Where our maker collects VAT up front (UK and EU), it's included in your checkout price as a cost line.
- Cost: delivery is charged at what our maker charges us, shown line by line at checkout.
- Ordering more than one? Shipping is often cheaper per item when products travel together. We pass those savings on at checkout.
- Tracking: emailed to you when your parcel ships, and shown on your order page.
Christmas
For Christmas delivery, we suggest ordering by these provisional dates. Our maker has yet to confirm them, and arrival isn't guaranteed:
- UK: 7 December
- EU: 1 December
- US: 4 December
- Everywhere else: 20 November
Beanies to the US: order Black by 4 December, or any other colour by 27 November. Other colours are sent from Europe.
These leave time for embroidery, which slows down in December, and for busy postal networks. We can't promise a delivery date: carriers and customs set the pace. Ordering after these dates is fine, it just may arrive after the 25th.
Looking for a present? Our gift guide.